BPO business outsourcing services - メーカー・企業と製品の一覧

[BPRescue Case] Want to utilize BPO, but unable to select the scope.

Case study in the medical system industry support desk! Organizing escalation procedures and equipment issues!

A medical system manufacturer is considering outsourcing to make effective use of resources, but they are facing the problem of not being able to scrutinize the areas suitable for outsourcing due to the narrow and deep scope of their operations. To address this, they implemented 'BPRescue'. This tool categorizes inquiries and examines the outsourcing scope based on difficulty and the availability of manuals. Additionally, they utilized business flow diagrams (BPMN) to organize the escalation system and equipment issues. You can find more details about the case in the provided materials, so please feel free to download and review them. 【Case Overview】 ■Industry: Medical Systems ■Job Type: Support Desk ■Business Content: Inquiry contact point for system questions from sales companies *For more details, please refer to the PDF document or feel free to contact us.